Contact support
Email support@insightpulseai.com for product or service assistance. For general and commercial inquiries, email business@insightpulseai.com.
We aim to acknowledge support requests within one business day during Philippine business hours (PHT, GMT+8). Include the affected service, environment, business impact, and a safe-to-share error summary. Do not email passwords, access tokens, or other secrets.
Support scope
- Microsoft Business Applications workspace access and configuration.
- Pulser operational guidance and approved assistant behavior.
- Analytics and dashboard setup or report issues.
- Cloud operations, environment health, and release support covered by your agreement.
- Account, billing, and subscription support covered by your agreement.
Security incidents
For a suspected security vulnerability, email security@insightpulseai.com. Do not include exploit code, credentials, personal data, or customer content in an initial unencrypted message.