This website is informational
The public insightpulseai.com website does not process payments, subscriptions, or purchases directly. Nothing on this website constitutes a completed sale, so no refund applies to website use itself.
Consultancy and implementation engagements
Paid consultancy, implementation, and managed-service engagements with InsightPulseAI (operating as Dataverse IT Consultancy) are governed by the signed Statement of Work (SOW), order form, or master services agreement for that engagement.
Fees, invoicing terms, cancellation terms, and any refund or credit arrangement are defined in that signed agreement and take precedence over this general policy. Contact your engagement lead or business@insightpulseai.com to confirm the refund terms that apply to your contract.
Microsoft Commercial Marketplace subscriptions
Any InsightPulseAI application offered for subscription through Microsoft Commercial Marketplace (Microsoft AppSource or Azure Marketplace) is billed, licensed, and refunded under Microsoft’s Commercial Marketplace terms and Microsoft’s own refund process, not by InsightPulseAI directly.
For a Marketplace subscription refund request, cancellation, or billing dispute, use the refund and support channels Microsoft provides for Commercial Marketplace purchases in the Microsoft admin center. InsightPulseAI can help you locate the correct Microsoft process at business@insightpulseai.com but does not independently issue Marketplace refunds.
No fixed refund window
Because refund eligibility depends on the specific signed agreement or the Microsoft Commercial Marketplace terms that apply to a purchase, InsightPulseAI does not publish a fixed money-back window on this website. Refer to your SOW or order form, or the applicable Microsoft Marketplace terms, for the timeframe and conditions that apply to your purchase.
Governing law and contact
Except where a signed agreement or Microsoft’s Marketplace terms state otherwise, matters arising from engagements with InsightPulseAI are governed by the laws of the Republic of the Philippines. Questions about this Refund Policy can be sent to business@insightpulseai.com.